There’s a darkness upon me that’s flooded in light
In the fine print they tell me what’s wrong and what’s right
And it comes in black and it comes in white
And I’m frightened by those that don’t see it
When nothing is owed or deserved or expected
And your life doesn’t change by the man that’s elected
If you’re loved by someone, you’re never rejected
Decide what to be and go be it
In the sky, we could sea the Earth. Where were we? Someone explained that this was a rare astronomical phenomenon where the moon reflected the Earth’s image back onto itself. We stood, looking up in awe. I snapped a picture on my smart phone. The apparition slid across the sky toward the horizon. We were on a cruise ship, approaching a large orb, a micro-planet of waves crashing upon each other. A label hovered just in front of the microplanet: bold block small-caps serif letters in white read:
I was overcome with religious ecstasy. I fell to my knees and bowed my head and allowed the emotion to sweep over me. Then I took a peek around and noticed everyone else was nonchalant.
I woke up an had to pee.
In 2006, Sunnyvale applied for funding to add bicycle lanes on Maude Ave from Mathilda to Fair Oaks.
Maude is a two-lane road with a center turn lane. It serves as a main thoroughfare for the immediate neighborhood: residential, commercial, and Bishop Elementary. It also serves through traffic. It is very congested at peak. In the past three years there have been a few dozen accidents: mainly between vehicles, 3 involving pedestrians, 1 involving a cyclist.
W Maude Ave: filling in a gap in Sunnyvale’s bicycle network
In March 2016, a community meeting was held at Bishop school. Three main alternatives were proposed:
Option 1: remove parking along Maude, replace it with 5′ bike lanes with 3′ buffers
Option 2: retain parking, remove left-turn lanes, add bicycle lanes between driving and parking lanes
Option 3: do nothing except add some signs and paint sharrows on the street
At the community meeting, many residents from the SNAIL neighborhood to the North took turns berating the city for any number of reasons. There was a lot of upset that Maude is already congested and that people might park in front of their homes. There was a “voting” board and the community poll came out something like:
Option 1: 35%
Option 2: 15%
Option 3: 50%
Sunnyvale Staff recommend Option 1: improve bicycle infrastructure but avoid increased congestion.
On April 21, 2016, the Sunnyvale Bicycle Pedestrian Advisory Committee (BPAC) reviewed the proposal. Some observations from BPAC:
Further detail desired regarding the causes of vehicle collisions along the corridor — details were not included in the present study.
Project should extend the last half block between Fair Oaks and Wolfe Road — staff remarked that this was an oversight on the original grant request, but that this could be included for future improvement projects to the bicycle infrastructure on Fair Oaks or Wolfe.
Drivers might park in buffered lanes.
If left turn lanes are removed, drivers might use the bicycle lane to pass vehicles waiting for turn.
Maude has many driveways, and it is safer for bicyclists further from the curb, where they are more visible to drivers utilizing driveways.
Traffic impact analysis will be performed subsequent to the city selecting a preferred alternative, thus no traffic impact studies have been performed to distinguish the current proposals.
1 mile between Mathilda and Fair Oaks
1 grammar school
3 pedestrian crosswalks
I spoke first. I live adjacent to Bishop school:
I remarked on the lack of pedestrian crosswalks, asked the City to look at adding more as part of the project.
I noted the advantages of using the parking as a buffer lane for cyclists: route bike lanes at the curb.
I thanked BPAC for noting the desirability of an extension to Wolfe.
One gentleman who used to live in the neighborhood spoke in support of bike lanes.
One gentlemen from SNAIL explained his opposition to bike lanes, due to present low bicycle traffic.
One lady from Lowlanders spoke in support of a bike lane:
Leaning toward Option 2
Asked if there had been any Spanish-language outreach, as this is the population occupying the rental housing and attending Bishop who would be most impacted by the project, especially removal of parking.
BPAC made a motion to:
Support Option 1, per staff recommendation
Request 6′ bicycle lanes with 2′ buffer
Request project extension to Wolfe Road
Request inclusion of additional crosswalks
The motion passed with two dissenting votes. The chair, who lives on Murphy, stated his objections:
Removal of parking would adversely impact the neighborhood
Removal of left turn lanes would inconvenience drivers, and thereby discourage through traffic
City Council will review the plan May 17, 2016.
Yesterday, on Martin Luther King Junior Day, a national holiday, Black Lives Matter protesters briefly shut down the San Francisco Bay Bridge in one direction. I smiled at that. A traffic snarl on a holiday commemorating a great activist caused by today’s ambitious activists: what is not to love?
But today on the drive in they were discussing it on Forum and people kept calling in to complain about how yeah sure they support black people and they think it is okay to protest but not, heck forbid, if it is disruptive. “Who do these people think they are? They’re not going to win me over with tactics like that!”
“Hooray for Our Side”
Dan Brekke, also of KQED, posted a piece with some historical perspective, and recounted how his Uncle Bill Hogan, once a Catholic Priest, had participated in a very similar protest in Chicago, blocking a highway into the city, on a Tuesday, May 9, 1972. He remarked that the Vietnam War ultimately ended, but that the protest in question was only one of very very many.
I got to thinking of the first time I ever engaged in a protest. Just a few days over twenty five years ago, on January 16, 1991. To quote an article by Charles Leroux in The Chicago Tribune:
“Cara Brigandi, 16, a junior at Lincoln Park High School, said she led a movement of Lincoln Park students to walk out of school and protest. Organizers gave students their marching orders when they came to school Tuesday morning. Fliers were passed out urging students to leave classes about 10 a.m. That effort mushroomed into a march down North Avenue to Lake Shore Drive and then to the Loop. Along the way, Lincoln Park students say they picked up students from the Latin School of Chicago, and William Jones Metropolitan High School. By about 12:30, approximately 200 students were in front of City Hall.”
I remember getting the flyer at the school door. I remember that moment when the time came and every student had to ask themselves whether they were going to stick with class or step outside. I remember looking out the window to see a growing crowd inviting us to join them and then the moment I decided to join other teenage kids running down the stairs to break a first taboo. After some cheering and whatnot, the crowd headed down the street. The cops managed to break the crowd in two, with the folks in the back returning to school. Those of us toward the front were soon walking through a Chicago winter day down a highway on-ramp and on to Lake Shore Drive: two lanes of students, one more lane of police cars, buffering us, and another lane of mid-morning traffic squeezing by, many cheering us on.
“Hell no, we won’t go,” the protesters chanted. And: “One, two, three, four, we don’t want your (bleeping) war. Five, six, seven, eight, we will not cooperate.” Among the crowd were many non-students who had protested the Vietnam War. With that war, “it took years before there was this kind of protest,” said Lester McNeely, 37, of Oak Park, a member of the West Side Peace Coalition.
The next day, we started to bomb Iraq.
Back to the present day … Dan Brekke suggests that one objective of protest is to get people arguing, and a comment on the Forum discussion cites Dr King himself:
I must confess that over the last few years I have been gravely disappointed with the white moderate. I have almost reached the regrettable conclusion that the Negro’s great stumbling block in the stride toward freedom is not the White Citizen’s Council-er or the Ku Klux Klanner, but the white moderate who is more devoted to “order” than to justice; who prefers a negative peace which is the absence of tension to a positive peace which is the presence of justice; who constantly says “I agree with you in the goal you seek, but I can’t agree with your methods of direct action;” who paternalistically feels he can set the timetable for another man’s freedom; who lives by the myth of time and who constantly advises the Negro to wait until a “more convenient season.”
Shallow understanding from people of goodwill is more frustrating than absolute misunderstanding from people of ill will. Lukewarm acceptance is much more bewildering than outright rejection.”
I’ve come a long way from being a chanting high school kid walking down LSD … I own a house in the suburbs!? I guess I’m in a place where I can suggest to others of my social class that there is a time for order, but there is also a time for action, however messy, disorganized, inchoate, and perhaps even self-defeating.
If it is Martin Luther King Day, and your trip across the Bay Bridge from the Chocolate City of Oakland into the Liberal Mecca of San Francisco gets delayed by people who are angry about cops murdering black kids, well, I would suggest that whether you agree with the protest or not, this is a perfect time to roll down the window, raise your fist in the air, and express your opinion.
Today marks the completion of the 40th trip of this body around the local star. A momentous milestone for the resident being. I spent the weekend with my wife and son, riding the train down to Santa Barbara and back, a pretty little beach town where we visited the zoo and ate ice cream together.
Most likely, I’ll be around another 40 years, or more, but really: who knows? Every day I wake up with my health and my loved ones is a blessing.
The trip has been good. Tommy did pretty well, and the scenery along the way has had a lot of that intense emerald green the dry parts of California get after some good winter rains. The view along the coast near Santa Barbara is worth the long train ride.
I am grateful to be alive. I am grateful for my family. I am grateful for my friends. I am grateful for my job and ability to earn a living. I am grateful to be living at what honestly seems to be a very promising time in the history of our species. Life will not always be so great for this being, and in time, my life will end. I am grateful for the time I have had, and the time I have yet, and that I get to experience a little part of our collective adventure.
Dad: “Was the pizza good, Tommy?”
Tommy: “No! It was super duper good!”
Tommy: “Daddy, go away with your cool dog shirt.”
High Scalability asks “What Ideas in IT Must Die?” My own response . . .
I have been loath to embrace containers, especially since I attended a conference that was supposed to be about DevOps but was 90% about all the various projects around Docker and the like. I worked enough with Jails in the past two decades to feel exasperation at the fervent religious belief of the advantages of reinventing an old wheel.
I attended a presentation about Kubernetes yesterday. Kubernetes is an orchestration tool for containers that sounds like a skin condition, but I try to keep an open mind. “Watch how fast I can re-allocate and scale my compute resources!” Well, I can do that more slowly but conveniently enough with my VM and config management tools . . .
. . . but I do see potential utility in that containers could offer a simpler deployment process for my devs.
There was an undercurrent there that Kubernetes is the Great New Religion that Will Unify All the Things. I used to embrace ideas like that, then I got really turned off by thinking like that, and now I know enough to see through the True Beliefs. I could deploy Kubernetes as an offering of my IT “Service Catalog” as a complimentary option versus the bare metal, hadoop clusters, VM, and other services I have to offer. It is not a Winner Take All play, but an option that could improve productivity for some of our application deployment needs.
At the end of the day, as an IT Guy, I need to be a good aggregator, offering my users a range of solutions and helping them adopt more useful tools for their needs. My metrics for success are whether or not my solutions work for my users, whether they further the mission of my enterprise, and whether they are cost-effective, in terms of time and money.
Life has been busy lately. I have failed at carving out time for the little things like keeping up with email and reading and writing. One theme that is just below the surface these days, is an understanding of the Individual’s impermanence, that one will inevitably be swept away down the river. But, the good news is, it is the river that is the thing. You stick your foot in the river, and you feel the tug of the currents: this one fast and warm, that one slow and cool. In life, we are these currents, flowing together, mingling, becoming something identifiable and satisfying while also becoming the river itself.
Death has been on my mind lately. Dad passed about a year back, and the Reaper has expressed an interest in the health of another loved one. I am not opposed to Death. We’re all going to get there. Life, the abused cliché reminds us, is the journey and not the destination. I’ll be forty in January. One can read that as the half way mark. I want to pull over and look around. Close at hand, I see my toddler Son, his eyes wide with the possibilities and joys of life, his future for him to know and hopefully to share with his old man. And, not far off, I see my Father, whom my Son will ever know through stories, mainly told by me. Stories I mainly lack. And, yonder still, my own Grandfather, whom I know mainly through the most exaggerated of stories.
We all come from somewhere, and we are all headed somewhere. This bend in the River knows only a short ways upstream, toward the various and contradictory legends of the Wellsprings, and only a short ways ahead, toward the various legends of the Delta, where we believe the River as we have ever understood it will cease as it merges with the Great Ocean.
The August issue of The Sun Magazine brought with it an interview with Stephen Jenkinson, whom some call “The Death Whisperer” … he packs a lot of great ideas that resonate with me into eight pages. Not bad. What follows is a bit of perspective on the idea of one’s influences.
Hoffner: Who would you say are your influences?
Jenkinson: Anyone who claims to know his or her influences probably doesn’t. I think our influences are a lot subtler than we think. For example, I was born nine years after the closing of Auschwitz and the bombing of Hiroshima half a world away. When those soldiers came home from World War II suffering from post-traumatic stress disorder before we had a name for it, North America created the suburbs for them. I grew up in the unacknowledged presence of those wartime horrors: Auschwitz on the one side, Hiroshima on the other, and the suburbs in the middle. That’s an influence on me.
As a child I was read to every night. Before I even understood the words, I was carried along by the momentum of the human voice. The pageant of the story has its way with you, even if its not in a language you can comprehend. Story is a sublime practice that makes us recognizable to ourselves.
These days I admire the songwriter Leonard Cohen, my countryman and a polestar in the firmament for anyone who has faith in human eloquence. Eloquence is a conjuring; it’s magic, and Cohen is a servant as well as a practitioner and a repository of that magic. He’s a patron saint of the Orphan Wisdom School, unawares. I don’t know what kind of life he lives, but it’s inconceivable to me that those songs might come from a duplicitous nature. In a country that appreciated its artists, he would be a national treasure and wouldn’t have to work five minutes in his life unless he was so inclined. As it is he’s been on the road for years trying to make back all the money his manager stole from him.
I met another of my influences at Harvard. As a young man I was on fire with learning about the historical Jesus. I didn’t come from a religious background, but I applied to Harvard Divinity School and got in. I was determined to be a preacher of some sort. I don’t know what else you could do with that kind of education. At the divinity school I met a fellow who was the living incarnation of a stereotypical televangelist: power-blue suit that didn’t fit so good: too-tight white shirt that was popping its buttons. He was in charge that year of vocational counsel. I told him I planned to get a master of divinity and become a pastor or a minister. He asked me the name of my sponsoring congregation, and I said I hadn’t worked that out yet. Then he asked my denominational affiliation. I told him I didn’t have one. “Son, where do you go to church?” he asked. I said that I didn’t, and he asked, “Well, where did you go to church, then?” No answer. So he said, “Let me understand this: you propose to go into the ministry, and you’ve never been to church?” “Yes sir,” I replied. “Well, I nev-uh,” he said, just like that. I was three questions into my vocational interview, and I was done.
My career as a preacher came to an end at that moment. I was counseled to register for a master of theological studies — a layperson’s degree — instead. That same week I met a preaching instructor whose name was Hugh Morgan Hill, but everyone knew him as Brother Blue. He was a vibrant speaker in the African American tradition. He said I should be in his class. I told him I’d already been counseled out of the master of divinity program. “Nobody needs to know,” he said. On my way to his first class I picked up a harmonica. The class had already begun when I got there, and Professor Hill was in full flight. He was a great storyteller and performer. For some reason I started to play my harmonica along with what he was doing, just improvising.
The next week his wife phoned and asked if I’d come with him to a church service — and bring my harmonica.
I performed with Hill on and off for seven years. It was an unofficial apprenticeship. We traveled all over the U.S. and Canada. This was the era of school integration, remember, and there were race riots in some cities, but since we were together, we were OK. He was a holy man from the ghettos of the American heartland. Virtually everything he did in the world was self-initiated. He never seemed to have a job description. He carved it out every time he stood up to speak. I learned from him the importance of proceeding without the green light, the red carpet, the Get Out of Jail Free card. I was emboldened by his example when I was working in palliative care, because I realized that if I was going to serve these dying people well, then I couldn’t wait for anyone to ask me to do it. And if I’m going to serve the era I’ve been born into well, then I can’t wait for approval and recognition. I’m going to have to proceed without it. If it comes, it comes; if it doesn’t, it doesn’t. That, and a lot more, is what I got from him.
Brother Stephen articulates a lot of ideas about Life and Death. Ideas I am still digesting. But I suppose I can share some notes.
To be Alive is to be In Debt to Death. Everything we have, everything … the food we eat day after day, the clothes we wear, the fuel we use to get around … animals and plants, and if you think about it, the Solar energy that fuels All Of It comes from the slow annihilation of the Sun, as its atoms fuse into ever heavier elements. “What will your death feed?”
The Debt is non-negotiable and it will be re-paid.
“Grief is not sadness. There’s sadness in grief, but grief is not exhausted when the sadness goes away. … Sadness has a shelf life, but grief endures …” I picture a small pot, held over the flame of death. The sadness bubbles and splatters and evaporates. The pot is withdrawn from the flame. There is a residue left over. That residue is grief. It does not boil away. You paint with it. You leave a mark somewhere so that when one needs a reminder that “this too shall pass” they may thus be reminded. This paragraph is painted with grief. I hope it feeds your wisdom.
In the interview, Jenkins has a riff about the need for an element missing in our culture: the Rite of Passage in which childhood ends and adulthood begins. A consumer culture derives better profits from a population that is not asked to Grow Up: You Deserve More and More!! His critique resonates but I disagree with the idea that a Rite must “kill off childhood” … on the very next page he explains that it is misguided to shelter children from the idea of death … I think that Childhood is maybe what lends Death its greatest contrast. Young and full of possibility and very self-involved … adults should not be so self-involved, the grown ups must labor to pay the interest on our life debt … but we still need to grow and learn. While we would prefer for grownups to not be self-involved narcissists we need also ask them to be sufficiently self-involved, and other involved, to cultivate their self awareness.
Other involved is what we ask of a child, and what we give a child, when we share with them the fact of Death. Children can appreciate Wisdoms, just as Adults can appreciate Wonders.
A last thought, while I sat in my favorite coffee shop, taking and making these notes, and watching an Old Man drink in the Joyful Clown Antics of some toddlers across the way, was that nursing homes really ought to co-locate with nurseries. Children bring Life into the Room. Elders bring Life as well. The children are starting from scratch, painting with incoherent vitality. The elders have taken their lives, chipped away at it, and produced works of art, called Lives. Day by day, they reveal these works to the children: some are beautiful, some are perplexing, some are sad, and some are horrible. The children react, embrace, reject, imitate, and iterate. Culture ensues, and the river flows enriched.
“Love is Love”
–President Barack Obama, June 26, 2015
It was about twenty years ago, I was in college, up late in the computer lab writing an email to President Clinton asking him not to sign the “Defense of Marriage Act” into law. Today, I am proud of my country, and the speed with which we have “evolved” to better recognize more of the civil rights of our people.
Thank you, Justice Kennedy, and to the countless advocates who have helped us all open our eyes.
Early in my career, I didn’t interact much with management. For the past decade, the companies I have worked at had regular one-on-one meetings with my immediate manager. At the end of my tenure at Cisco, thanks to a growing rapport and adjacent cubicles, I communicated with my manager several times a day, on all manner of topics.
One of the nagging questions I’ve never really asked myself is: what is the point of a one-on-one? I never really looked at it beyond being a thing managers are told to do, a minor tax on my time. At Cisco, I found value in harvesting bits of gossip as to what was going in the levels of management between me and the CEO.
Ben Horowitz has a good piece on his blog. In his view, the one-on-one is an important end point of an effective communication architecture within the company. The employee should drive the agenda, perhaps to the point of providing a written agenda ahead of time. “This is what is on my mind,” giving management an opportunity to listen, refine strategies, clarify expectations, un-block, and provide insight up the management chain. He suggests some questions to help get introverted employees talking.
I am not a manager, but as an employee, the take-away is the need to conjure an agenda: what is working? What is not working? How can we make not merely the technology, but the way we work as a team and a company, more effective?
I had the worst experience at work today: I had to prepare a computer for a new employee. That’s usually a pretty painless procedure, but this user was to be on Windows, and I had to … well, I had to call it quits after making only mediocre progress. This evening I checked online to make sure I’m not insane. A lot of people hate Windows 8, so I enjoyed clicking through a few reviews online, and then I just had to respond to Badger25’s review of Windows 8.1:
I think you are being way too easy on Windows 8.1 here, or at least insulting to the past. This isn’t a huge step backwards to the pre-Windows era: in DOS you could get things done! This is, if anything, a “Great Leap Forward” in which anything that smells of traditional ways of doing things has been purged in order to strengthen the purity of a failed ideology.
As far as boot speed, I was used to Windows XP booting in under five seconds. That was probably the first incarnation of Windows I enjoyed using. I just started setting up a Windows 8 workstation today for a business user and it is the most infuriatingly obtuse Operating System I have ever, in decades, had to deal with. (I am a Unix admin, so I’ve seen things….) This thing does NOT boot fast, or at least it does not reboot fast, because of all the updates which must be slowly applied.
Oddly enough, it seems that these days, the best computer UIs are offered by Linux distros, and they have weird gaps in usability, then Macs, then … I wouldn’t suggest Windows 8 on anyone except possibly those with physical or mental disabilities. Anyone who is used to DOING THINGS with computers is going to feel like they are using the computer with their head wrapped in a hefty bag. The thing could trigger panic attacks.
Monday is another day. I just hope the new employee doesn’t rage quit.
The Friends of Caltrain sent me e-mail touting progress on public transportation and density along the Peninsula, with provocative news that for the first time in its history, Santa Clara could build a transit service that is faster than driving.
I think the El Camino BRT could be a great project to transform El Camino Real from a ghetto of 1950s strip malls into the sort of place where people would go to enjoy shopping. Maybe. Anyway, the news that a dedicated lane from Santa Clara to Palo Alto could make the bus faster than cars excited me. I’ll try to be at the Sunnyvale meeting this evening, and I also submitted my own enthusiasm to our governments via Transform’s handy link:
I used to commute along El Camino from Mountain View to Palo Alto. I switched to the bus out of environmental concerns. El Camino has the best transit service in the county but it still took 2-3 times longer to take the bus than it would have taken to drive. Now it sounds like you could get BRT running on El Camino FASTER than cars? YES!! If the cars get slowed a bit that’s not such a big deal, especially since any driver going any distance knows that Central Expressway / Alma is a much nicer car trip. Even though I now live 1.5 miles off of El Camino in Sunnyvale, if there were excellent transit services I would be tempted to hop on the 55, walk, or bike to enjoy the transit corridor, especially for trips up to Mountain View or Palo Alto or Stanford Shopping Center. What a pleasure it would be to not have to hassle with parking, traffic, or the Caltrain schedule. If it were sufficiently fast, I would totally use that as a commute option up to Menlo Park.
Also, I’d probably be more inclined to visit Santa Clara.
We had company over Wednesday evening. Friends of the family who have cat-sat for us. They brought dim sum. After dinner we sat around chatting. I got a call on my mobile from a 408 number. I took it.
“Are you the owner of Maxwell?”
“I am. Is he causing trouble?”
It was the opposite. I grabbed a cardboard box and hustled down to the corner, where a small crowd had gathered. The woman who had called me said he had been standing in the street, looking the other way, when the car hit him. He died instantly. She removed him from the street and found my number on the tag. We hugged. She was obviously a cat person, who was glad that he had a collar, a bell, and an identification tag.
I brought him home. He rested briefly where his feline companion Maggie took a last opportunity to groom him. The young woman who drove the car and her father came by to express their remorse and see if they could make amends, but there was nothing to be done. The young woman was in tears. She wants to be a veterinarian. The Father remembers dogs who had been lost to cars. We agreed that the Humane Society might receive a donation. We shook hands several times. What a way to meet the neighbors.
Maxwell napping in the front yard in June.
In the back yard, a shallow grave was dug. Maxwell was wrapped in a familiar fabric, and lain to rest. Words were said.
It will take some time to feel his absence and truly mourn his departure. He might have lived a much longer life as a house cat, but he loved the outdoors and was well known in the neighborhood. He lived as he chose and while his end was violent, it was swift and he did not suffer.
We’re going to miss you, Maxwell!
Apple ships some nice hardware, but the Mac OS is not my cup of tea. So, I run Ubuntu (kubuntu) within VMWare Fusion as my workstation. It has nice features like sharing the clipboard between host and guest, and the ability to share files to the guest. Yay.
At work, I have a Thunderbolt display, which is a very comfortable screen to work at. When I leave my desk, the VMWare guest transfers to the Retina display on my Mac. That is where the trouble starts. You can have VMWare give it less resolution or full Retina resolution, but in either case, the screen size changes and I have to move my windows around.
1) In the guest OS, set the display size to: 2560×1440 (or whatever works for your favorite external screen …)
2) Configure VMWare, per https://communities.vmware.com/message/2342718
2.1) Edit Library/Preferences/VMware Fusion/preferences
Set these options:
pref.autoFitGuestToWindow = "FALSE"
pref.autoFitFullScreen = "stretchGuestToHost"
2.2) Suspend your VM and restart Fusion.
Now I can use Exposé to drag my VM between the Thunderbolt display and the Mac’s Retina display, and back again, and things are really comfortable.
The only limitation is that since the aspect ratios differ slightly, the Retina display shows my VM environment in a slight letterbox, but it is not all that obvious on a MacBook Pro.
I reported the following to the FBI, to LogMeIn123.com, to Century Link, and to Bing, and now I’ll share the story with you.
Yesterday, May 12, 2014, a relative was having trouble with Netflix. So she went to Bing and did a search for her ISP’s technical support:
Bing leads you to a convenient toll-free number to call for technical support!
She called the number: 844-835-7605 and spoke with a guy who had her go to LogMeIn123.com so he could fix her computer. He opened up something that revealed to her the presence of “foreign IP addresses” and then showed her the Wikipedia page for the Zeus Trojan Horse. He explained that she would need to refresh her IP address and that their Microsoft Certified Network Security whatevers could do it for $350 and they could take a personal check since her computer was infected and they couldn’t do a transaction online.
So, she conferenced me in. I said that she could just reinstall Windows, but he said no, as long as the IP was infected it would need to be refreshed. I said, well, what if we just destroyed the computer. No, no, the IP is infected. “An IP address is a number: how can it get infected?” I then explained that I was a network administrator . . . he said he would check with his manager. That was the last we heard from him.
I advised her that this sounded very very very much like a phishing scam and that she should call the telephone number on the bill from her ISP. She did that and they were very interested in her experience.
I was initially very worried that she had a virus that managed to fool her into calling a different number for her ISP. I followed up the next day, using similar software to VNC into her computer. I checked the browser history and found that the telephone number was right there in Bing for all the world to see. She doesn’t have a computer virus after all! (I’ll take a cloer look tonight . . .)
I submitted a report to the FBI, LogMeIn123.com, Bing, and Century Link. And now I share the story here. Its a phishing scam that doesn’t even require an actual computer virus to work!
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