When Will Google Voice Support Apps Users?
Background: Google Apps is a service where Google will host the e-mail and calendar for your domain. So, instead of going to gmail.com I go to mail.toldme.com and log in as dannyman for firstname.lastname@example.org. The annoying thing that has been going on for several years now is that only a minority of the growing array of Google software that features personalized content will support my Apps login, so I have two completely separate Google accounts:
Apps Account: email@example.com
Gmail Account: firstname.lastname@example.org
The first contains an archive of e-mail going back 15 years, my combined e-mail, telephone, and address book of all my friends, and Calendar appointments for the past five years. It integrates seamlessly with my Android Phone.
The second is for all the stupid Google applications that do not work with my Google account and require me to have a Gmail account that I never use otherwise: Picasa, Blogger, Google Maps, Google Voice . . . that last one is especially annoying, because now the brokenness leaks onto my Android phone!
The following is adapted from http://www.google.com/support/forum/p/Google+Apps/thread?fid=475790531056779f00047e151dc314f4:
As a big Google fan, I have an Android phone and a Google Apps account, and a Google Voice account. Google Voice is really neat, but since it only supports Gmail logins it is really poor that my Gmail / Android contacts aren’t available in Google Voice. That’s right: since I’m a really big Google fan, the Google Voice application will NOT sync with my Google Phone.
I understand that it is possible to install software that pulls the data out of your Apps Gmail account or Android phone, and then re-copies that back in to the Google Voice non-Apps account. But this requires extra effort on my part to maintain a kludge to have duplicate copies of data stored in two different places.
What I want instead is the obvious and sane solution, where I log in to Google Voice the same way I log in to everything else: with my Google Apps account. My Android phone logs in to my Google Apps account and has instant access to my contacts list, and my hosted Gmail logs in to my hosted Apps account, and has instant access to the very same contacts list shared seamlessly with my Android phone. So, when I log in to Google Voice, I want to log in with my Apps account, and then Google Voice has instant access to all of my phone numbers and e-mail addresses associated with my Google Apps login.
Basically, I am asking for sanity, and short of sanity, at least an acknowledgement that sanity is a desired outcome.
This “second class citizen” treatment is really frustrating at times: the biggest fans get the worst support. Any idea when Google Voice is going to stop locking us out? And when that time comes will I be able to keep my phone number, or will it be like when I was forcibly migrated from Google Calendar over to a blank Google Apps Calendar, losing all my appointments and shared calendars, with no option to migrate my data?
I have tried to get an answer from Google Voice to no avail. I would like to think the Google employees behind Apps are working behind the scenes to make Google Voice available seamlessly to paying and loyal customers. Or maybe this simply is not a priority and us common folk Google Evangelists just shouldn’t get too worked up about Google products, and consider switching to competing technologies. Thanks!
These days my Android phone is in a weird way, because I’m starting to use Google Voice for SMS, except Google Voice has no access to my address book, so everywhere I am accustomed to seeing names and pictures for my contacts I see a ten-digit number, because Google Voice has no access to the contacts in my Google account.