I just completed a feedback form regarding my AppleCare warranty experience. Question 12a gave me a chance to bitch. Question 12b made me smile at my ridiculous expectations:
12a Is there anything else you would like to tell Apple about your recent in-store repair experience at the Apple Retail Store? (NOTE: 2000 character limit)
Replacing the optical drive on a Mac Mini is a simple procedure that takes fifteen minutes, requiring a screwdriver and a putty knife. That I should have to drive to a God damned mall and explain to a “genius” that he doesn’t actually need my password to log in to OS X, wait for twenty minutes as the “genius” engages in manual data entry, then wait “seven to ten business days” for the part to be replaced is FUCKING SAD.
(Note: Hold down command+s during boot, run to the appropriate init level and type “passwd” to reset the password. Even someone who isn’t a “genius” can pull that off!)
Inhabitat has an informative and lightheartedly disturbing visit with the “Sustainable Agriculture Production and Research Center” at Disney World’s EPCOT center. The overall gist of the place is good old fashioned 1950s optimism that technology will make the future awesome, touched up a layer of 21st century “green washing”.
Next stop on the “Living With the Land” tour took us up close and personal with stacked gardens. While we love the idea of maximizing space and efficiency by vertically stacking plants, we can’t figure out why on earth a greenhouse preaching sustainability uses STYROFOAM pots for all their plants! A precocious 6-year-old boy on my tour apparently noticed the same thing and asked our intern-guide why there was so much styrofoam, since the foam plastic is not biodegradable and not really a “sustainable” choice for an exhibit on sustainability. Our guide, apparently not understanding the implications of the question, explained glibly that EPCOT uses styrofoam because it is cheap, lightweight and easy to toss out in order to get fresh new pots daily. Huh?
The primary byproduct of the sustainable “Research Center” seems to be genetically-modified vegetables grown in the shape of Mickey Mouse’s head. Well, that and the styrofoam containers.
I had a friend from Indiana who said she knew someone from Florida, who thought that, compared to Governor Jeb, President George was oh-so-eloquent. I suppose it is fortunate that the state will mostly disappear when the ice caps melt.
[NOTE: For some time I have been considering a series of short “Deathmatch” style articles, contrasting similar-but-different words. This post is the “Pilot” for such a series.]
(I like what Yelp have done with their down page.)
The short story is that an underground transformer exploded downtown, and the 365 Main data center failed to automatically start their generators, and had to start them manually, cutting power for nearly an hour for some customers, many of which are smaller, trendier web sites like Craigslist, LiveJournal, Yelp and others. (I have interviewed with half of the companies mentioned in Scott’s post.)
You do not want to lose power across a production-class network. This can cause equipment failure, servers to delay boot because they need to run disk consistency checks, servers to stall boot noting a missing keyboard, disk errors, or whatever. Some services may wedge up because when they started they couldn’t talk to the database . . . in some cases you may have had machines running for a few years, which may have last rebooted three SysAdmins ago. The running state may be subtly different from the boot state, with no documentation . . .
A few years ago I had a chance to rebuild a production network from the ground up, with a decent budget to do everything the right way: redundant network switches, serial consoles, remote power management . . . I remember talking to my manager as to whether we might want a UPS in each rack. We figured that the data center is supposed to keep the power running, or else. Also, if the data center loses power then we lose our network access anyway . . . perhaps the whole point of this post is that data centers do lose power, so a UPS can be worthwhile. If nothing else, it may leave your systems up and ready to go as soon as the network is restored.
Data centers have UPSes too. Huge ones that you may get to walk through on a tour. The purpose of the UPS is to provide battery power between the time utility power fails and on-site generators begin to provide energy. I don’t know enough to comment on this particular case, but I do recall touring a data center in Emeryville, and the guy explained that batteries become less effective over time, and a lot of data centers fail to test their batteries regularly. When wired in series, one bad battery brings down the entire UPS, and so even though you have a generator on-site, the UPS can fail before you manage to transfer to generator power. While this stuff is beyond my expertise, I’m inclined to believe that this is what happened at 365 Main yesterday: a data center should not only test its failover-to-generator procedure on a regular basis, they need to ensure sufficient battery capacity to keep systems running during the time it would reasonably take to switch to generator power.
On the weekend of July 22 and 23, I and about 400 other folks attended WordCamp 2007 in San Francisco. This is a conference about WordPress blogging software, and blogging itself. I am usually a bit wary of killing my weekend by spending the bulk of it with a bunch of nerds. Especially bloggers. But then, I am a nerd, and this is, I admit, a blog . . . that and registration was merely $25 and covered my food for the weekend. That’s a pretty compelling deal for the unemployed! Added value was found at the open bar on Saturday night at one of my favorite bars: Lucky 13.
Here are notes I compiled during the Saturday presentations. (more…)
We need to split the country into 3 smaller countries. After WW2 we split Germany in two to make them less dangerous. Three mini-Iraqs would be easier to manage. Comments?
I have been keeping my opinions to myself for a long time, but I had to respond: (more…)
[Some notes jotted down in the Sidekick long ago. Good stuff, I think. Maybe I should tack it on the wall somewhere, study, perhaps revise . . .]
Work
The joy of understanding problems and developing the most gratifying solutions.
The joy of learning new technologies with which to solve problems.
The satisfaction of getting things done, and being a reliable and respected resource for my coworkers.
The rewarding nature of setting expectations and goals and meeting or exceeding them.
Life
The satisfaction of walking on the Earth at different time, places, and seasons throughout my life, understanding what is consistent in myself and the world and that what is variable and “in play”.
Making connections with people, from fleeting moments of acknowledging eye-contact, to soul-sharing relationships that stretch across years and decades.
To be sufficiently self-aware about my relationship with the greater world so that I don’t take more than I need to achieve happiness.
To experience with honest fidelity the joy and the pain, the happiness and the sorrow, and all the rest of feelings and experiences that are inevitably felt in life.
Love
To practice being open and vulnerable and accepting, to allow for the possibility of love and growth in the relationships in which I engage.
To be present and attentive, to listen with good heart and a sharp mind when people speak to me.
To notice and confront dishonesty.
When “in love” to explore my partner to learn what makes them feel loved, and practice “true giving” towards them.
The Week reminds me that the Red States really are a different planet:
“Residents of Keizer, OR., are complaining that the towns new cement traffic posts resemble male genitalia. The posts, installed at a pedestrian intersection, are cylindrical in form with a rounded, slightly offset head, and, according to City Manager Chris Eppley, look very different from how they did in the catalog. Eppley says the city hopes to make them less phallic by giving them metal collars and linking them with chains. If that doesn’t work, “we’ll have wasted $20,000, and we’ll have to do something different.”
I live in San Francisco. I can accept that somewhere in America God-fearing people live in fear of seeing even vaguely phallic symbols . . . but I live in San Francisco. Collars and chains?
Something different, indeed!
I found some photos. From Oregon. They’re (obviously) work-safe . . .
One habit that I have is that if I have gear I’m not using, I tend to give it away or lend it out to friends and acquaintances who might better use it. Especially with technology, this seems like a good idea: the utility of high-tech equipment degrades rapidly, and if a piece of equipment is going to become obsolete in the coming decade, someone ought to get the value from it.
Of course, right now I am stumbling around the apartment, looking for that DVD writer I bought a few years back. Where is it? Maybe I gave it away to someone. I guess the virtue is proper, but the accounting could be better. All the same, the reason this even comes up is because I am assembling a new workstation, mostly from retired equipment donated by friends. The DVD writer is not even mission-critical: I just wish I knew if it was in the house or not. If not, I can install a CD writer, which was donated to me some years back.
By the way, if you’re reading this: thank you Brian, Andrew, Michael, Lorah, Dennis, and everyone else!
And, if I ever gave you a 5.25″ Sony DVD writer, please remind me! =D
Keith just posted his review of the iPhone. I appreciate it because he is coming off of a Sidekick 3, and he’s a Unix geek. It sounds like he really likes the web browser, and that the e-mail client is mostly good. He is still getting used to typing on the screen. Personally, I think I would have a hard time giving up the tactile feel of the Sidekick 2 keyboard.
I got to play with Ari’s iPhone last week. The web browser is pretty nifty. It handles Google Maps really well and you can click on elements within a web page and zoom in on them, turning the thing left and right to get a better view. Looks great for navigating when lost, or for casual web browsing on the train.
On June 28, 2007 I somehow found myself on a guest list of 35 people, “including top bloggers, top Web 2.0 companies, and members of the press.” We were guests of Powerset, to attend their premier public demonstration of their new natural-language search engine. Being as I must be, a top blogger I took notes on my Web 1.95 T-Mobile Sidekick.
I had previously applied to work at Powerset: where everybody gets a Mac. The offices are located near the Caltrain station, making them a reasonable commute for the Peninsula crowd as well as for those of us accustomed to public transportation. I had interviewed informally with a former colleague, who in sizing me up as a Systems Toolsmith, looked at me with pity when I confessed that my sole capacity for analyzing and expressing complexity is English, and not the formal notation Computer Scientists call “Big O.” (Why must they only hire smart people?)
He did, however, pique my curiosity. “The easy part” of building a new search engine, he had explained, was crawling the entire web. “The hard part,” he went on, was to bring in enough computing capacity to build natural-language indexes. To my ears, Powerset is pushing the envelope of what is feasible, which is cool. And as Google hath shewn, if you can build a better search engine, the world might beat a path to your URL.
Infiltration: Perimeter Security
Manipulate the Press with Special Kool-Aid
I found the corporate headquarters on-the-corner-of-Brannan-and-Fourth with only modest difficulty. Powerset had a guest list to get upstairs, but the building security guard informed me that if I was here for the Steelcase party on the ground floor, I should just go right in. Given my duties to the blogosphere, I indulged in a bit of Gonzo Blogulationalism, and crashed the Steelcase party for 25 minutes. Steelcase apparently designs really innovative office furniture that would look right at home in The Container Store. They also had a great spread of tasty Asian dishes, origami kits, and booze. I made sure to tip the bartenders for my Sapporo, and for the Anchor Steam that I pocketed for the journey upstairs to Powerset, where they had not only booze, but special Kool-Aid, and blue pills.
I was among the first to arrive at Powerset. I swiped a handful of Red Pills, and then a handful of Blue Pills, washing them down like candy with my illicit beer. As I waited for the jelly beans to kick in, I found myself chatting with a voluptuous and extremely blond computational linguist with a cool Nordic surname. She was afraid of being misquoted by would-be top bloggers, but I assured her that I am terrible at remembering names, and besides I had been ingesting dubious substances. I got her to admit that she had always approached her work with enthusiasm, but now she felt as if she was working in a company where every last person had great talent and intensity, on a project that she felt could improve the ability of people to search the Internet, and thereby change the world. To a person, the Powerset staff came off as sharp and enthusiastic. It seems that they do drink their own Kool-Aid.
The Powerset lobby quickly became choked with geeks–standards nerds–top bloggers, members of the press–and someone (Powerset) was giving booze to these god-damn animals–and hors d’œuvre! The mushrooms were seriously tasty. Before long, the Beautiful Norse Computational Linguist surprised the milling herd of geeks with a stream of self-confident ejective syllables, and we were ushered into the Powerlabs meeting room, where we took seats, kibitzed, and prepared to be dazzled.
Steve Newcomb, (pronounced “Nuke’m”) the COO, and other Powerset staff introduced themselves. Steve explained the Powerset tradition that every Thursday, at 4:20, all Powerset staff gather in the room where we were now assembled, and are invited to ask questions. The only rule on these occasions is that Steve has to give some sort of answer. It is in this spirit of openness that Powerset sought to present their technology to us. (more…)
I recall Tom Limoncelli giving a presentation called “Time Management for System Administrators” and he explained how, as part of his routine, he would walk over by his customers–his users within the company he worked at–and check in at a regular time. Some days, they might ask questions that would reveal to him potential improvements in the systems architecture, and other times they might ask simple technical support questions. Either way, by dropping in at regular intervals, the users came to feel good about their Systems staff. This can be damned handy when, as they occasionally do, the systems go down hard, staff scramble to fight fires, and users are left out in the cold with little more to work with than their innate feelings about the Systems staff. If they like you, they will feel sympathetic in your hours of stress. If they don’t like you, they hope the present outage may be a nail in the coffin of your tenure.
I was put in mind of this by the story presented in today’s Daily WTF . . . the user, who could be described as “dim” had been following a really complicated, error-prone process. She had no idea that a trivial change to the system could be made to make her life easier. The hero of the story happened to be walking by, hear her frustration, politely inquire, and five minutes later, make betterness happen:
Still, there’s a good lesson here that’s often missed; pay attention to what users are doing with the provided system and by unblocking minor bottlenecks you can become the hero.
[Update: weaselly underscores omitted from cuss words per Andrew Ho’s patriotic fervor, and because it might look neat.]
Girlfriend came over, with six peaches she picked from her peach tree this very morning. I washed the earwig out of one. We walked down to the beach, and back up again, stopping for pastries and a slice of pizza. We watched “Winged Migration” which is really good if you don’t pay attention to the self-important French people, and tolerate the silly parts when the bird flies up an out of the atmosphere to circle the Earth like Sputnik, except yeah, “no special effects were used while filming the birds.”
Saw the girlfriend off . . . neighborhood goes boom . . . boom . . . occasional bursts in the distance. A groovy Independence Day.
I know I’m starting to sound like a curmudgeony old bastard but… it really did used to be better, even just a few years ago. I swear to God right now you could watch Dick Cheney beat a homeless vet to death with a cinder block and everybody would just kind of let out a weak sigh and go “only two more years” but then go into full-blown warrior mode when the Youtube button on their iPhone got scratched. Stand in line to buy portable telephone, wondering what you’ll say to the first person to ask you to touch it while the thing you Pledged Allegiance to everyday when you were growing up gets gang-banged by a handful of frat boys that pay less taxes than you and don’t have to go to jail when they may have committed treason.
And, quiet as I have kept, I gotta admit, I think the iPhone spectacle . . . geeks waiting in line to pay $600 for a cell phone with a $1400 service commitment . . . but what is worse is to hear President Bush prattling on about how we must defeat Al Qaeda in Iraq or else they’ll follow us home–the best that can be said for why we need to be over there is because we chose to go there and f_ck up that sh_thole of a countryfuck up that shithole of a country, and it is hella true if Dick Cheney beat the crap out of a homeless man we would just shake our heads with a tear in our eye. If you commit treason you should go to jail, even, hell, especially if you’re just some hack taking a bullet for the White House! GAH!
Okay, back to munching on my toast and pondering my regular life. If there’s a protest in the streets sign me up . . .
The morning of July 2, I have arrived at the last page of June’s “The Sun” and find an occasion to chuckle:
“By all means marry: if you get a good wife, you’ll become happy; if you get a bad one, you’ll become a philosopher.”
–Socrates
Socrates is a mortal. And so am I.
“Wasn’t marriage, like life itself, unstimulating and unprofitable and somewhat empty when too well-ordered and protected and guarded. Wasn’t it finer, more splendid, more nourishing when it was, like life itself, a mixture of the sordid and the magnificent; of mud and stars; of earth and flowers; of love and hate and laughter and tears and ugliness and beauty and hurt.
–Edna Ferber
It was.
Yes, the title says “Two Perspectives” but we wouldn’t want this content to be too well-ordered, yeah? Here’s an assertion that I know many would take exception to. (more…)
As I noted on Flickr: I just received my first "payment" for carrying Amazon.com advertising on my web site. Neat! This is hardly “f_ck you” money, but it is greater than zero.
For the record, I have been with Google AdSense for over a year now. That service brings in enough to cover the costs of my home DSL and then a wee bit more. Thanks to the generosity of friends, the hosting costs of my web site are nil, but I could probably cover that with revenue.
Of course, I am operationally “cash flow positive” but no financial incentive for content, just yet. No incentive beyond rhetorical diarrhea. :)
Pie-in-the-sky, my web site receives around 10,000 unique visits per month. I could probably “monetize” that better, but as I like to say, if I had 200 times more traffic, I could cover all of my living expenses.
