Sundry, Testimonials

Capital One Visa are Greedy Bastards

Recently someone obtained my social security number and home address and phoned in to various credit card companies claiming to be me, claiming they were traveling and needed a cash advance. They claimed they had left the credit card at home and otherwise failed to provide correct information. So, the credit card companies said no, and each in turn called me, and offered to send me new cards with new credit card numbers, just in case, and I put a fraud alert on my credit report, and aside from the idea that someone is running around with my social security number and will surely try to identity thieve one day in the future, life went on happily.

My Chase credit cards both appeared overnight, on my doorstep, courtesy of FedEx. I have double-checked now, and seen no fees for this courtesy. Capital One, on the other hand, appeared the next week via first class USPS. That’s good enough for me, but what also appeared the next week was a statement with a $16.00 “Fast Card Fee”.

So, instead of calling in to activate the card, I called customer support. Within a few minutes I got a nice lady on the line, and instead of activating I simply canceled the card. I explained that the Fast Card Fee was insulting and wrong. She processed the cancellation and asked if there was anything else to be done. I thought a moment and asked to speak to the manager and when she asked why I explained that I wanted the Fast Card Fee refunded since the fee was not disclosed to me when the service was offered and contrary to her understanding the card was not dispatched “express mail” rather USPS First Class and further more those cards that had bothered with the expense of overnight mail didn’t charge me anything.

She went away for two minutes and when she returned she explained that she had gotten the fee reversed on the grounds that it had not been disclosed, but that even though the fee was canceled I should go ahead and pay the minimum balance by the due date and it would subsequently be refunded to me. I explained that I would do no such thing because by canceling the fee my balance would be 0 by the due date and if they want to charge me a late fee for failing to pay a zero balance . . .

Anyway, we’ll see. I’m mailing the thing back to them with a note and if they want to dig a deeper hole I’ll give them what for. As it is it is just nice to vent a little testimonial on my web site.

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Categories: Sundry, Testimonials

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