Letters to The Man, Technology, Testimonials

Advice to Hotels

From a survey I just filled out regarding a business trip to London:

Internet access … kept dropping packets, and I had to keep logging in to it via iPass. Don’t gouge customers, just let them on. This is seriously trivial, low-hanging fruit, which can make all the difference in the world esp for an international business traveler avoiding mobile roaming charges.

I would without hesitation stay at a more mediocre hotel that could deliver hassle-free, reliable Internet service, and the hassle-free starts with avoiding the damn tariff screen and just letting your guests on … guests who will appreciate this no-nonsense convenience far more than whether the staff have been properly trained to smile, &c.

I gotta say … we seem to “get this” in America … I’ve stayed at plenty of budget motels which offered complimentary, hassle-free, reliable Internet access. Though, I don’t recall having the same pleasure at a hotel in New York, where you could get free Internet in the lobby, but had to pay for it upstairs in your room.

For many of us, network access is kind of like tap water: we take it for granted that it should just flow, and not require one to jump through hoops to pay an additional $20/day. If there’s a business hotel chain that has figured this out, let me know, because my loyalty would be easily won.

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Categories: Letters to The Man, Technology, Testimonials