Letters to The Man, Sundry

Shell’s Apology

I received the following response to the complaint I sent to Shell about their infernal television gas pumps:


Your complaint about the pumps at our Shell branded station concerns us. Please accept our apologies for your trouble and inconvenience.

Be assured that we will give this matter thorough and proper attention. Situations like this are best handled locally, so we have forwarded this information to our Region.

Thank you for bringing this to our attention and for your patronage of Shell products and services.


Shell Solutions Center
Customer Care
1(888) 467-4355
eMail: shellcustomercare@shell.com

My hunch is that this will be the last I hear from them. All the same, this actual human0crafted response is a little better than the average evil corporation.

Alas, I pumped some gas into Mom’s Prius this evening, in Chicago, and I realized I was at a Shell station with more obnoxious NBC programming. Augh!!

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Categories: Letters to The Man, Sundry