T-Mobile Makes Good
Last week, there were serious troubles with the Sidekick data service. It was mostly down for about two days, and seriously flaky for two more. That really sucked.
At the end of the outage, T-Mobile sent everyone an e-mail noting that there would be a $20 credit due to the troubles. Basically, a refund for one month of Sidekick data service. They’ve also promised more free goodies in the downloads section for their loyal customers.
I feel better. And I think T-Mobile deserves some credit for trying to do well by their customers. Sh!t does happen, especially with bleeding-edge technology. It makes a difference when a company is pretty good with answering the phone, as T-Mobile has always done for me, and when they take proactive steps to apologise when things break fantastically, as they did last week.