Link: https://dannyman.toldme.com/2004/10/12/dumbest-update-ever/
Dumbest Update Ever, brought to you by Microsoft.
Apparently, NT will have trouble if it is installed on a disk that is too large, or, it’ll just completely lose its nut at a date in the future, when a Microsoft update will destroy the ability of the system to function, without wiping and reinstalling it. (more…)
Link: https://dannyman.toldme.com/2004/09/13/business-bullies/
We occasionally get intransigent customers who want things fixed but do not want to cooperate with us. I had to politely tell one off last Friday. Today a self-important customer wanted to blame us for the failure of a third-party web server. After explaining what I saw, he responded that I “had no idea” how important he is. No big deal. I wrote back, explained with a little more detail, and closed with:
I would further request that you maintain a professional tone when interacting with our staff. We take pains to ensure consistent support to all of our customers. A condescending tone on your part does nothing to yield results, and only builds animosity in relationships with your business partners. I thank you in advance for your understanding and cooperation.
As someone who has played the part of smarmy know-it-all bully, I can tell from experience that when someone calmly confronts you head-on, gives you a competent explanation, and then requests that you behave yourself, well, unless you got some seriously sociopathic issues, that works really damned well.
But, we’ll see. I could have laid it down a bit more politely …
Link: https://dannyman.toldme.com/2004/09/09/touchscreen-voting-just-say-no/
California is suing Diebold, the nation’s largest manufacturer of touch-screen voting machines because the company lied about the machines’ security. According to the LA Times:
The system’s key vulnerability is that county election workers or others with access to the machines could type in a two-digit code and create a second set of results that would then be forwarded to the state as the county’s official tally.
I am curious what purpose that feature may have, beyond the obvious application of election fraud. (more…)
Link: https://dannyman.toldme.com/2004/09/03/dell-microsoft-pawn/
The Register reports on allegations made by Lindows that Dell’s occasional efforts to sell Linux-based desktop systems are squashed because of special business relationships between Dell and Microsoft.
Although the Department of Justice has ruled that Microsoft must supply Windows licenses to top OEMs at the same price, there are other financial incentives that Microsoft can make, including Office licensing and promotions programs, that can add up to as much as $30 per PC, or about 25% of Dell’s profits. Very creepy reading.
A cursory visit to Dell’s web site reveals that Microsoft Windows is the only option to be had on an inexpensive PC. Caveat emptor!
Attempts to contact Dell for comment have not succeeded.
Link: https://dannyman.toldme.com/2004/09/02/talking-about-work/
I’m on the last of my three days working as a NOC Technician at my employer’s data center. My normal day job is as Manager of Technical Support, which is normally performed at a seperate office. I’m covering a few data center shifts as something of a cultural exchange, and to help cover some transient staffing requirements. The data center is fun because we have security measures all over the place — just to take a poop I have to pass through a biometric security checkpoint.
My employer provides me with a T-mobile Sidekick, which is fun because I can IRC while I poop. There are those who think that this is wildly inappropriate, but they are weenies. Anyway, as I was pooping just now, I checked my e-mail, and was passed a link titled “Shitcanned from Friendster for Blogging.” (more…)
Link: https://dannyman.toldme.com/2004/08/16/hoohah/
The other tech support guy is out this week, so its all me, all day.
And of course, because its Monday, we have to be slammed by dumb people. (more…)
Link: https://dannyman.toldme.com/2004/08/15/dotphoto/
This weekend I was asked for my recommendation for digital prints. I had to scratch my head and cast about my e-mail archives because I had forgotten their name, and they were not in the top results returned by Google. But if you ask me, I am very pleased with dotPhoto. Why? (more…)
Link: https://dannyman.toldme.com/2004/08/11/taking-it-well/
So, after two failed attempts to upgrade eSupport, frustrated that a company that sells a support/helpdesk product doesn’t have all of its useful information right there in their own install of their own helpdesk product … I could go for a burrito. I call the girlfriend, do we have any cash? But no, she has a dollar, after I handed her the $25 in my pocket for her trip with the neighbor to Target last night.
“I could make pasta.”
“Dude, I could tell you didn’t want pasta,” my colleague admits. That is okay … we’ll get paid Friday. (more…)
Link: https://dannyman.toldme.com/2004/08/04/lame-segway-adventure/
Best article lead I have read in a very long time:
Back in the good old days, strong men such as Jack Kerouac, Neal Cassady and Ken Kesey went screaming across the great American highways with heads hopped full of sour mash and benzedrine. They performed lewd acts, taunted the police, harassed the stiffs and produced great art. These days we’re left with four twenty-something geeks traveling country roads at 10 mph with their Segways, iPods and blogs.
Okay, get this. A guy is going to journey across this great land of ours … on a Segway scooter.
That could be a respectible adventure in and of itself, but he’s going to be followed, at ten miles an hour, by three buddies in a “support car” holding 16 backup batteries, and a bunch of toys, merrily blogging their adventures the whole way through. The Register continues to pound out great copy:
Kesey and the Merry Pranksters were also said to have debated the use of text messaging on their trip across the US. In the end, however, they decided that a fridge full of acid-laced orange juice would be a more profound use of technology. For Kerouac, there was but a typewriter, gallons of red wine and meth.
Link: https://dannyman.toldme.com/2004/07/12/yay-india/
Back in the boom, there were so many ideas. Some were great, some were crap. But for every idea that got seed funding, there were a dozen or possibly a hundred more, that might have been good ideas, that went nowhere. And it wasn’t for lack of money or ambition – there wasn’t enough talent to go around. Salaries and rent and the traffic on 101 skyrocketed, and then it turned out that actually, there just wasn’t enough money to be made off these six-figure salaries in the short-term, and the whole thing skiddered.
I’m a little worried that India may bring down the salaries of technology professionals like me. It may cause short-term unemployment in the United States, but it has so far brought a lot of highly competitive, highly-talented people to the industry. They can work for even lower costs from India, and if their government sees any “IT Dividend” the taxes these people are paying can take a very short trip to the aid of hundreds of millions of some of the poorest people on this planet.
And the next time we get the fever of good ideas, we may find that the talent pool for exploring these great ideas has expanded three-fold, five-fold or more. More great ideas will be brought to us, at more competitive cost, that will be of value to more people, and it will be a global phenomenon. The triumphs of the next technology boom will be enjoyed in places far more exotic than San Jose, California. I say, huzzah!
Link: https://dannyman.toldme.com/2004/07/08/msn-imitates-google/
I must recommend this New York Times article about Microsoft’s attempt to develop a Google-class search engine. It pokes fun at Microsoft with dry wit. Some highlights:
The new look consists of an empty white screen that loads blissfully quickly, even over dial-up connections, and an empty, neatly centered text box where you’re supposed to type in what you’re looking for. The search page is ad-free and, except for the MSN logo, even devoid of graphics. (On July 4, however, MSN added a waving-flag graphic, an imitation of the way Google’s witty artists dress up its own logo on holidays.) In short, MSN Search couldn’t look more like Google if you photocopied it.
…
Unfortunately, Microsoft calls the separation of advertising an experiment, not a permanent change in policy. It seems to be trying on honesty in the mirror to see if people will find it attractive, rather than realizing that running a principled business is the way to win customers’ trust.
If you read the whole thing through, you’ll discover that Microsoft has a long way to go to achieve its search-engine dominancy.
Link: https://dannyman.toldme.com/2004/07/07/wordpress-first-impressions/
I recently installed WordPress, mostly out of curiosity. My web site has evolved over many years from static files, to using stylesheets, and some lightly-templated formatting to facilitate the creation of an RSS feed. While I have maintained a “log” for a few years now, I’ve always been wary of the whole self-important, vapid, “blogging” stuff.
Well, I saw Keith Garner using it, and I liked the idea that it was a rewrite of some previous software, and had a plug-in architecture, so I thought I would try it out. The install was easy enough, and then I got hooked in to the possibility of importing my data from into via an RSS file. There was some wrestling involved to hack the migration script to eat my raw HTML, and a bit more to get my scraping script adapted to output the appropriate HTML via RSS, but lo and behold, everything made it in.
And I got to tweak the look and feel a great deal with the stylesheet, and by editing the index.php directly. It has all the bells and whistles. Like, comments, which I’ve never had before, but a few people have asked for. And then all this gay backtrack stuff and pingback and backflip and blogflop and whatever. Okay, it promised to be easy to install and support all the silly jargon that I don’t care about, personally. Yay.
And for the most part, it has been comfortable. I get to put things in categories. The categories can be organized hierarchically, but any given item can have more than one category. I can maintain a list of links that can be displayed in the side menu bar. No really serious god-awful, show-stopping bugs …
Link: https://dannyman.toldme.com/2004/07/07/wired-news-building-a-better-mozilla/
I really really enjoy using Firefox as a web browser. It is a stripped-down, development version of Mozilla, which is what Netscape became. Among the best features of this web browser are tabbed browsing, where you can keep several navigation panes in one window, and click among them by selecting them via tabs at the top of the window. The browser also tends to do a better job at standards compliance than MSIE.
Firefox also has a plug-ins architecture so programmers can add features to the basic web browser, and share them with users who might enjoy those features. I just reviewed an article from Wired News that talks about some of the more popular plug-ins. From reading this article, I have now got BugMeNot and Dictionary Search installed here at work.
Other plug-ins which I use and love:
I think I should also give a shout out to Moji, which will someday help me learn Japanese. With the click of a button, you can get a web page set up so that you can hover over words and get their English or Japanese translation. Yayoi was impressed when I showed her.
Link: https://dannyman.toldme.com/2004/06/18/a-special-offer-for-wired-magazine/
Dear Wired,
I really enjoy reading your RSS feeds, and I enjoyed the high-quality advertising included in my previous complimentary subscription to Wired magazine. Unfortunately, your complimentary subscription has lapsed. This is unfortunate, as I would like you to enjoy the benefits of high-quality readers like me. I thus extend this invitation to you to resume your complimentary subscription.
Given that I am in a valuable target demographic, (a mid-career technology professional, an upper middle-class geek, and a business manager,) I believe that sending me a complimentary subscription to Wired Magazine is in your best interests, and in the best interests of your advertisers. Please do not pass up this special offer. Act today!
As an avid reader, I look forward to hearing from you. It is my sincere hope that you can continue to enjoy the beneficial advertising revenue that a valuable reader like myself can help to bring your fine publication.
Sincerely,
-danny
Unfortunately, their web site is either rejecting my message without an error, or it keeps accepting it over and over, but it is just not telling me that it has been accepted. Maybe I’ll send them a paper offer. I could throw in some stickers, perhaps.
Link: https://dannyman.toldme.com/2004/06/05/spam-spam-sausage-eggs/
Some output from the daily cron job:
Total Number Folder ----- ------ ------ 664829 90 .spam/ 3765099 411 /dev/null 83557 27 /home/djh/Maildir/ 41492 16 /usr/sbin/sendmail -oi dannyman@gmail.com
The first is likely spam, which goes in a “quarantine” folder that I review every few days, catching the occasional “false positive.” The second is definately spam, and /dev/null is a special place on a Unix system that is akin to a black hole or a “circular file.” The next line are messages that are not spam — twenty seven legitimate messages, and sixteen of those are actually addressed to me, and are thus forwarded to the archive of my GMail account.
That’s right kids, around five megabytes of spam per day. Five million “bytes” is five million western characters, or letters, that a computer scans for me automatically to shitcan. I’m not sure whether to be depressed at the spam or marvel that the filters process it so well. The latter is surely the greater achievement!
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