Terms not to use:
“I’ll be honest with you . . .”
“It would be in your best interest to . . .”
“I think I can get you . . . at an unheard of price point.”
I first contacted the sales person in question about a technology solution that cost $6something. I got him down to $4.5something. I looked around, and found a competitor with a more appropriate solution for $3something. I suppose he could have beat that, possibly even with a superior solution, but I can only play “the NetApp game” for so long before I actually go buy something else.
Ah, well, it is a big world.