I reported the following to the FBI, to LogMeIn123.com, to Century Link, and to Bing, and now I’ll share the story with you.
Yesterday, May 12, 2014, a relative was having trouble with Netflix. So she went to Bing and did a search for her ISP’s technical support:
She called the number: 844-835-7605 and spoke with a guy who had her go to LogMeIn123.com so he could fix her computer. He opened up something that revealed to her the presence of “foreign IP addresses” and then showed her the Wikipedia page for the Zeus Trojan Horse. He explained that she would need to refresh her IP address and that their Microsoft Certified Network Security whatevers could do it for $350 and they could take a personal check since her computer was infected and they couldn’t do a transaction online.
So, she conferenced me in. I said that she could just reinstall Windows, but he said no, as long as the IP was infected it would need to be refreshed. I said, well, what if we just destroyed the computer. No, no, the IP is infected. “An IP address is a number: how can it get infected?” I then explained that I was a network administrator . . . he said he would check with his manager. That was the last we heard from him.
I advised her that this sounded very very very much like a phishing scam and that she should call the telephone number on the bill from her ISP. She did that and they were very interested in her experience.
I was initially very worried that she had a virus that managed to fool her into calling a different number for her ISP. I followed up the next day, using similar software to VNC into her computer. I checked the browser history and found that the telephone number was right there in Bing for all the world to see. She doesn’t have a computer virus after all! (I’ll take a cloer look tonight . . .)
I submitted a report to the FBI, LogMeIn123.com, Bing, and Century Link. And now I share the story here. Its a phishing scam that doesn’t even require an actual computer virus to work!
Apple ships some nice hardware, but the Mac OS is not my cup of tea. So, I run Ubuntu (kubuntu) within VMWare Fusion as my workstation. It has nice features like sharing the clipboard between host and guest, and the ability to share files to the guest. Yay.
At work, I have a Thunderbolt display, which is a very comfortable screen to work at. When I leave my desk, the VMWare guest transfers to the Retina display on my Mac. That is where the trouble starts. You can have VMWare give it less resolution or full Retina resolution, but in either case, the screen size changes and I have to move my windows around.
1) In the guest OS, set the display size to: 2560×1440 (or whatever works for your favorite external screen …)
2) Configure VMWare, per https://communities.vmware.com/message/2342718
2.1) Edit Library/Preferences/VMware Fusion/preferences
Set these options:
pref.autoFitGuestToWindow = "FALSE" pref.autoFitFullScreen = "stretchGuestToHost"
2.2) Suspend your VM and restart Fusion.
Now I can use Exposé to drag my VM between the Thunderbolt display and the Mac’s Retina display, and back again, and things are really comfortable.
The only limitation is that since the aspect ratios differ slightly, the Retina display shows my VM environment in a slight letterbox, but it is not all that obvious on a MacBook Pro.
Arrr! . . . Avast!