So, here’s a neat bug:
Customer reports she can’t export her contacts from Outlook to Excel. “Why,” says I. But ours is not to question why . . . so, I fire up Internet Explorer (for good Microsoft Karma) and type kb.microsoft.com. Nope. microsoft.com/kb. Nope. But then it suggests support.microsoft.com. Okay. And I search for error code 25090, and voila:
The solution? Go get the Office 2003 Install disk, and make sure it starts to run setup.exe, and then hit Cancel. Because by merely initializing setup.exe your computer system will be fixed.
I give the support folks points for documenting this fix without falling over themselves laughing. Problem solved, as I walk away from the scene chorlting “this is so going in my blog . . .”