First Day (Back) at EnterAct
Wed May 20 10:22:55 CDT 1998
I’m an admin guy – woohoo! finally getting paid money for doing the sort of thing I’ve been doing experimentally for at least the past two years – running systems. I was thinking the other day that we’re kinda like train crews in the old days – a chosen few who get to do the job of keeping these complicated machines that many people are depending on running, and running well, without crashing. Of course, much of the drama is lost in that our machines don’t barrel down iron rails or even weigh several tons, and nobody dies if we slip up, we just risk losing a lot of business by pissing off people who can’t do their email. Not that we’re gonna slip up in any big way of course.
No train though can route millions of email messages for tens of thousands of customers a day. Of course, I’m not actually certain how many customers we do have, but that’s not so much my concern.
I didn’t work for EnterAct at all last year, but records show I answered 73 support messages. Neat huh? I felt I had to make up for sasquatch’s free CoLo somehow ….