Daniel Joseph Howard 1532 W Walton St. Chicago, IL 60622 U.S.A. Tel: +x xxx xxx xxxx dannyman@toldme.com Profile: A Senior Unix Systems Administrator, with a friendly ethic of service, dedicated to providing Information Technology solutions to users in a wide variety of organizations. Able to function in a lead role, as a team contributor, as a mentor, and as a technical consultant for non-technical colleagues. Demonstrated record of identifying organization-appropriate solutions, implemented as robust services that ensure continuous availability and maximum user productivity. Major Achievements: * Implemented and maintained core Unix-based Information Services for a company that was doubling in size every three months, from twelve to 250 employees. * Created a software package for e-mail list management, and an e-mail interface to Bugzilla to track help desk "trouble tickets" when available solutions proved inappropriate. * Developed automated processes to audit and synchronize user account information between different systems, including Unix, LDAP, Human Resources, PBX, billing, and satellite organizations. * Combine technical support experience, and relationships with support personnel, to ensure that technology solutions are appropriate to user needs. Technology Profile: While proud of my ability to rapidly learn and deploy a vast array of new technologies to serve my users, these are some of the specific technical skills that I already possess: Disaster Recovery AMANDA, NetApp, Veritas NetBackup, Unix tar and dump, and Storage automate tape robot manipulation via script, manage off-site Technology: vendor relationships, procure and manage RAID Server Software: Courier IMAP, Cyrus, Postfix, Qmail, E-mail Sendmail, UW-IMAP Infrastructure: Mailing-list Software: Listme, Mailman, Majorcool, Majordomo Content Filtering: Amavis, Procmail, Sophos Server Software: iPlanet Directory Server, Microsoft Active LDAP: Directory, OpenLDAP Plan services, extend schema, synchronize directory data with non-LDAP systems Solid theoretical understanding of TCP/IP Networking: AppleTalk: Netatalk and uShare implementations Apache, BIND DNS, CGI scripting, DHCP, IPFW firewall, NAT, NIS, NFS, T1 and DSL uplinks, various network switches Operating Systems: FreeBSD, Linux, Macintosh OSX, Solaris, Windows 2000/XP Scripting and C, C++, Perl and perl modules, Java, awk, shell scripting Software Multiple projects of medium complexity completed in Perl, Development: featuring web interfaces Ticket-tracking: Bugzilla, GNATS, RT Experience: 2003-2004 Server Central Network Manager of Technical Support and Managed Hosting Services Server Central Network provides network, datacenter, and web-hosting services. * Ensure that technical support requests are fulfilled on a consistent basis by staff operating 24x7. * Develop documentation, and deploy and monitor software knowledgebase systems for customers and staff. * Manage daily operations of Cobalt and Plesk-based web and e-mail hosting services on FreeBSD and Linux. * Manage internal systems for issue tracking, knowledgebase, and systems monitoring. * Interface with service and software vendors to resolve issues. 2002 Transmeta Corporation Senior Unix Systems Administrator, MIS Transmeta designs and markets a low-power microprocessor for consumer devices and embedded computing applications. * Provided technical oversight to e-mail infrastructure upgrade, including changes to transport software, spam filtering, and directory-based routing. * Audited discrepancies among human resource records, LDAP, and Unix account records. * Compiled help desk documentation and feedback on proposed help desk, service level, triage and escalation policies. 1999 - 2001 Tellme Networks Lead Unix Systems Administrator, Corporate Operations Tellme provides an automated telephone-answering technology that improves service and reduces costs for high-volume call centers. * Researched, implemented, and migrated users to improved technology solutions, emphasizing user-level transparency. * Implemented flexible and scalable e-mail architecture that includes virus protection. * Implemented and maintained original network, firewall, PBX, disaster-recovery, and monitoring technologies, transferring responsibilities to new teams, as they were staffed. * Played key role in moving 200 employees into new office over one weekend, ensuring that all technology services were functioning properly come Monday morning. * Researched, procured, deployed, supported and upgraded large-capacity file-storage services, serving NFS and AppleTalk. * Collaborated on policy and created scripts to synchronize user account data with European subsidiary. * Provided after-hours, on-call, overtime, and weekend support, while collaborating with management to develop service level guidelines and escalation policies. 1998 - 1999 EnterAct, LLC Systems and Network Administrator EnterAct was a Chicago-area Internet Service Provider, that was highly-regarded for providing excellent customer support. EnterAct has since been acquired by RCN. * Maintained back-end servers providing web hosting, e-mail, and Unix shell service for over 15,000 users. * Developed tools to automate administrative tasks: DNS and subnet allocations. * Wrote, documented, maintained, and audited support software and systems for employees and customers. * Developed electronic commerce back-end systems for web-hosting client. * Improved communications between Systems Administration and Technical Support teams. 1997 - 1998 National Center for Supercomputing Applications Undergraduate Assistant, Network Development Group The NCSA provides super-computing resources to support allied academic, scientific, and commercial research institutions. * Assisted Network Development Group in managing NCSA network services for 500 employees, spread across six sites. * Maintained Local Area Networks, supporting TCP/IP and AppleTalk protocols. * Provided technical support for workstation, server, and supercomputer network services running a variety of different Operating Systems. * Conducted Ethernet media conversion from CAT3/USOC to CAT5/TIA-568A for NCSA systems at Beckman Institute. * Participated in first thorough audit of all network-connected equipment. * Developed web-based support applications. 1996 EnterAct, LLC Technical Support (Summer Intern) * Provided technical support via e-mail and telephone to users at all skill levels. * Gained thorough knowledge of Windows Dial-Up Networking, modem technology, and Internet client applications on multiple platforms. * Authored user-level technical support web pages. * Performed routine Unix administration tasks. Education: B.A. in English Rhetoric: Professional Writing Computer Science Minor and Concentration in Linguistics University of Illinois at Urbana-Champaign International Baccalaureate and High School Diploma Lincoln Park High School Personal Details: Date of Birth: 18th January 1976 Nationality: United States Citizen Sex: Male Marital status: Married Children: None Languages: Fluent in English. Limited competency in French and Spanish Veteran Status: United States Army 6 weeks Active Duty: Administrative Discharge Interests/Hobbies: International affairs and travel: I have visited many E.U. countries, several states in the U.S. as well as Japan, Jordan, and Thailand. Reading, writing, and linguistics. Working customer service jobs (Waiter, Barista) between technology bubbles.