Danny Howard                                                  San Francisco, CA
Unix Systems Administration                                 dannyman@toldme.com

Charter

   Coupling my breadth of experience and a personal ethic of service, I will
   develop, maintain, and support your Unix-based infrastructure, to ensure
                      maximum organizational awesomeness.

Skills

    Operating Systems: Red Hat, SuSE, FreeBSD, Windows XP, Mac OS X, Solaris

               Network Extensive experience with Apache, CGIs, mod_perl, etc.
       Infrastructure: Load balancers: CARP, LVS, Pound
                       Network management: VLANs, BGP
                       Monitoring and Trending: Nagios, Big Sister, Orca
                       Implement firewalls, VPN, NAT, DNS, DHCP, NIS, LDAP

E-mail Infrastructure: Postfix, Courier, Qmail, Sendmail, Cyrus
                       Virus scanning, content filtering, anti-spam, e-mail
                       list administration, archiving

    Disaster Recovery: Implement, maintain, trouble-shoot AMANDA
                       Maintain, support Veritas NetBackup, Bacula, Backup Exec
                       Manage off-site vendor relationships
                       Unix tools: dump, tar, robot manipulation, scripting

            Scripting: Perl, perl modules, awk, shell scripting
                       Development experience: C, C++, Java

       Issue Tracking: Wrote e-mail interface for Bugzilla, administration of
                       RT and Kayako, familiarity with Trac and GNATS

        Documentation: Formal education in technical and professional writing
                       Comfort with HTML, CSS, typesetting, editor macros
                       Extensive experience with blog, wiki, KB software
                       Habitually record work completed, followup
                       documentation, explanatory comments in scripts and code

Employment History

Lead Unix Systems Administrator
    Yelp, Inc. (San Francisco, CA 2006 - 2007)
    Expanded production network infrastructure to accommodate rapidly growing
    traffic. Improved monitoring procedures and implemented expanded graphing
    of systems performance data to improve trend analysis. Re-implemented
    Disaster Recovery services.
    Collaborated with development team to create and maintain an operations
    "run book". Promoted cultural best practices via routine status reports,
    incident reports, and forensic analyses. Enthusiastically engaged user
    community, relaying suggestions and concerns to appropriate staff.

Senior Unix Systems Administrator
    Nextrials, Inc. (San Ramon, CA 2004 - 2006)
    Re-designed production network to improve manageability, resiliency, and
    performance. Purchased, documented, tested and deployed new networks in
    Reston, VA and San Jose, CA. Maintained systems documentation for internal
    use, and for third-party audits to ensure IQ/OQ/PQ compliance. Delivered
    technical "brown bag" presentation to staff. Deployed improved monitoring
    and trending software.
    Supervised systems staff to ensure technical execution met management
    expectations. Tracked systems expenditures for management review.

Manager of Technical Support and Managed Hosting Services
    Server Central Networks (Chicago, IL 2003 - 2004)
    Ensured that technical support requests were fulfilled on a consistent
    basis by staff operating 24x7. Developed documentation, deployed and
    monitored software knowledgebase systems for customers and staff. Ensured
    that all escalated issues were resolved.
    Managed daily operations of Cobalt and Plesk-based web and e-mail hosting
    services on Linux and FreeBSD. Managed internal systems for issue tracking,
    knowledgebase, and systems monitoring. Interfaced with service and software
    vendors to resolve issues. Managed additional systems as required.

Senior Unix Systems Administrator, MIS
    Transmeta Corporation (Santa Clara, CA - 2002)
    Advised e-mail infrastructure upgrade to support spam filtering via Postfix
    and SpamAssassin. Researched LDAP-based mail routing. Developed
    documentation maintenance system, compiled help desk documentation.
    Reviewed LDAP infrastructure and conducted account audits.

Lead Unix Systems Administrator, Corporate Operations
    Tellme Networks (Mountain View, CA - 1999 to 2001)
    Developed and maintained core Unix-based Information Services as company
    grew from twelve to 250 employees. Transferred responsibilities and
    services to new teams and technologies as they became available.
    Continuously (re)implemented and migrated to improved solutions,
    emphasizing user-level transparency.
    Implemented flexible and scalable e-mail architecture that included virus
    scanning. Developed web-based mailing list software. Maintained original
    firewall and office network. Implemented first co-located "production"
    service. Thoroughly researched and deployed LDAP re-implementation. CGI
    development for other teams.

Systems and Network Administrator
    EnterAct, L.L.C. (Chicago, IL - 1998 to 1999)
    Managed FreeBSD servers, supporting web, e-mail, and shell access for over
    15,000 users. Performed DNS and subnet allocations. Authored, documented,
    maintained and audited support software and systems for employees and
    customers in Perl, C, csh and sh. Provided routine Unix support for other
    departments.

Education

University of Illinois at Urbana-Champaign
    BA in English Rhetoric: Professional Writing
    Minor in Computer Science: Programming Languages, Compilers and Networking
    Additional course work in Linguistics